A/R (Accounts Receivable) Follow-Ups

At DMROYAL LLC, A/R follow-up is not an afterthought — it’s a proactive, strategic process aimed at improving recovery rates and minimizing delays. We work diligently to identify every unpaid claim, investigate the cause, and resolve it swiftly through proper communication, resubmission, or appeal.

Our Approach: Accuracy. Action. Accountability.

We don’t wait for problems to escalate — we prevent them. Our A/R follow-up process is built on three pillars: accuracy, action, and accountability.

1. Accuracy – Identifying the Right Claims

We start with a detailed analysis of your aging reports. Our experts categorize claims based on their age — 0–30, 31–60, 61–90, and 90+ days — and identify those that require immediate action. We review each claim to understand why it remains unpaid: missing documentation, coding errors, coordination of benefits, or payer delays.

2. Action – Engaging Proactively

Once we know the reason, we take decisive action. Our team contacts insurance companies directly via phone calls, emails, and online portals to obtain claim status updates. We resubmit claims if necessary, appeal denials when justified, and provide missing information promptly.

Our team maintains clear and documented communication for every follow-up, ensuring no claim is forgotten or delayed unnecessarily.

3. Accountability – Closing the Loop

Every claim we handle is tracked from initiation to resolution. We ensure payments are received, posted correctly, and reconciled. We also maintain transparent reporting so you can see progress at every stage.

At DMROYAL LLC, every dollar owed to your practice is pursued with precision and persistence.

Our Detailed A/R Follow-Up Process

We’ve perfected a systematic process that ensures complete coverage of all unpaid claims and balances.

1. Step 1: Aging Report Analysis

We begin with a comprehensive audit of your A/R aging report to assess current outstanding balances. This helps us identify problem areas, high-value claims, and recurring patterns in denials or delays.

2. Step 2: Prioritization of Claims

Not all claims are equal. We prioritize follow-ups based on claim amount, age, and payer type. High-value and time-sensitive claims are handled immediately to prevent write-offs or timely filing issues.

3. Step 3: Claim Investigation

We analyze each pending claim to determine the root cause — missing information, incorrect coding, lack of attachments, coordination of benefits, or insurer backlog. Understanding the reason is the first step toward resolution.

4. Step 4: Contacting Payers

Our experienced A/R specialists reach out to insurance companies directly to obtain claim statuses. We maintain professional and detailed communication logs, ensuring that every interaction is recorded for accountability and future reference.

5. Step 5: Denial Resolution

If a claim is denied, we review the Explanation of Benefits (EOB) carefully, identify the denial reason, and take corrective action. We correct coding errors, attach additional documents, or file appeals when appropriate.

6. Step 6: Secondary Insurance and Patient Balances

For patients with dual insurance coverage, we coordinate the benefits process to ensure secondary claims are processed smoothly. For patient-responsible balances, we prepare accurate statements and assist your team in communicating balances transparently.

7. Step 7: Documentation and Reporting

Every follow-up is documented with detailed notes, including payer communications, claim statuses, and next steps. You’ll receive regular reports highlighting claims recovered, denials resolved, and total A/R reduction achieved.

Why A/R Follow-Up Matters

Neglecting accounts receivable can lead to serious financial consequences for your dental practice

Here’s why an effective patient billing system is essential:

• Lost Revenue: Unresolved claims often end up being written off, resulting in revenue leakage.
• Cash Flow Disruption: Delayed payments affect daily operations, payroll, and growth investments.
• Staff Overload: In-house teams often lack the time or expertise to handle complex follow-ups efficiently.
• Aging Backlog: The longer claims stay unpaid, the harder they become to recover.

DMROYAL LLC prevents these issues through consistent, methodical follow-ups that accelerate collections and keep your cash flow healthy.

Benefits of Partnering with DMROYAL LLC for A/R Management

1. Faster Reimbursements

Our proactive communication with payers ensures claims are resolved and paid promptly.

2. Reduced Denials and Write-Offs

We don’t just chase claims — we fix the root cause to prevent future issues.

3. Improved Cash Flow Stability

By keeping your accounts current, we ensure predictable revenue for your practice.

4. Comprehensive Visibility

Our detailed reports show exactly where your money is, what’s pending, and what’s been recovered.

5. Scalable Support

Whether you’re a solo dentist or a multi-location group, our flexible A/R services scale with your needs.

6. Expertise You Can Trust

Our team’s deep understanding of dental billing codes, insurance policies, and payer behavior ensures every claim is handled correctly.

Our Tools and Technology

We leverage the latest billing software and insurance portals to streamline A/R management. Integration with your practice management system (Dentrix, Eaglesoft, Open Dental, etc.) allows us to track claim statuses, generate reports, and manage communication efficiently.

Our team uses data-driven dashboards to monitor trends, identify recurring denial reasons, and make recommendations to improve your overall revenue cycle. This analytical approach ensures your A/R stays low and your collections high.

Why Choose DMROYAL LLC for A/R Follow-Ups

• Dental Billing Specialists: We handle dental A/R exclusively — our knowledge goes beyond general medical billing.
• Dedicated A/R Teams: Each client is assigned a dedicated team that understands your payers, policies, and workflow.
• Regular Progress Reports: You’ll receive weekly and monthly updates with key performance metrics and outcomes.
• Transparent Communication: We maintain open lines of communication, so you’re always informed.
• Results-Oriented Approach: Our goal is simple — recover your money quickly, accurately, and completely.

How We Add Value Beyond Collections

Our A/R follow-up service isn’t just about recovering money — it’s about preventing future issues. By analyzing denial trends and claim behavior, we identify process improvements in your front-end billing, documentation, and coding practices.

This proactive approach helps reduce future delays, improve first-pass acceptance rates, and minimize A/R aging over time. We work as an extension of your team — not just fixing problems but building long-term billing stability.

The DMROYAL Promise

Every unpaid claim represents hard work that deserves recognition. Our mission is to ensure you never lose revenue due to inefficiency or neglect. We promise consistent follow-ups, transparent reporting, and measurable improvements in your collections.

With DMROYAL LLC, your accounts receivable are not just tracked — they’re managed, recovered, and optimized for lasting success.

Conclusion

At DMROYAL LLC, we believe that your dental practice deserves to be paid for every service rendered — fully and on time. Our A/R Follow-Up Service turns aging accounts into active revenue through strategic follow-ups, detailed tracking, and expert resolution.

By combining industry expertise, persistence, and cutting-edge tools, we help you recover lost income, reduce outstanding claims, and stabilize your cash flow.

When you partner with DMROYAL, you’re not just outsourcing collections — you’re gaining a dedicated partner invested in your success. We work tirelessly behind the scenes so you can focus on what you do best: creating healthy, confident smiles.

Because at DMROYAL LLC, your success is our priority, and every dollar matters.