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Home Terms & Conditions

Terms & Conditions

Effective Date: 11-03-2025

Welcome to DMROYAL LLC. These Terms and Conditions (“Terms”) govern your access to and use of our website (www.dmroyal.com) and all related services provided by DMROYAL LLC (“we,” “us,” or “our”).

By engaging our services, accessing our website, or signing a service agreement, you agree to comply with and be bound by these Terms. Please read them carefully before using our services. If you do not agree to these Terms, you should not continue to use our website or engage with our services.

  1. Introduction

    2. DMROYAL LLC is a professional Dental Billing and Revenue Cycle Management company that provides specialized administrative support to dental practices, including insurance verification, claim processing, payment posting, A/R management, credentialing, and patient billing support.

    These Terms constitute a legally binding agreement between you (the “Client,” “you,” or “your”) and DMROYAL LLC. They outline the rights, responsibilities, and limitations that apply to both parties in connection with our services.

  2. Scope of Services

    3. DMROYAL LLC offers a range of customized dental billing and management services designed to streamline financial operations and improve revenue outcomes for dental professionals.

    Our services include, but are not limited to:

    • Dental insurance verification
    • Claim submission and management
    • Payment posting and reconciliation
    • Accounts receivable (A/R) follow-ups
    • Patient billing and support
    • Credentialing and enrollment services

    All services are rendered according to the terms outlined in the signed service agreement or proposal document between DMROYAL LLC and the client.

  3. Acceptance of Terms

    4. By using our website or entering into a contract with DMROYAL LLC, you confirm that you:

    1. Have read, understood, and agreed to these Terms.
    2. Are at least 18 years of age or legally authorized to represent your organization.
    3. Possess the legal authority to enter into binding contracts on behalf of your business.

    If you do not agree with any part of these Terms, you must refrain from using our services or website.

  4. Client Responsibilities

    5. To ensure effective service delivery, clients must:

    • Provide accurate, complete, and up-to-date information required for billing and insurance processing.
    • Respond promptly to communication from DMROYAL LLC.
    • Respond promptly to communication from DMROYAL LLC.
    • Comply with applicable laws, regulations, and data privacy standards, including HIPAA.
    • Pay all agreed fees and charges as outlined in their service agreement or invoices.

    DMROYAL LLC shall not be held responsible for delays, claim denials, or financial losses resulting from incorrect, incomplete, or delayed information provided by the client.

  5. Fees and Payments

    6. All fees and payment terms will be clearly stated in the service agreement between DMROYAL LLC and the client.

    • Invoices: Issued monthly (or as agreed).
    • Payment Terms: Payments are due within the period stated in the agreement or on the invoice.
    • Late Payments: Late payments may incur additional charges or suspension of services.
    • Non-Refundable Fees: Setup, onboarding, and administrative fees are non-refundable once services begin.

    For more details, refer to our Refund Policy, available on our website.

  6. Confidentiality and Data Security

    7. DMROYAL LLC values the privacy and confidentiality of client and patient information.

    We are fully HIPAA-compliant and follow strict data security protocols to protect all sensitive information shared with us.

    • We do not disclose, sell, or share any confidential information with third parties except when required by law or authorized by the client.
    • Clients must also ensure that any data they share with DMROYAL LLC complies with HIPAA and other privacy regulations.

    Any unauthorized use, duplication, or distribution of confidential materials provided by DMROYAL LLC is strictly prohibited.

  7. Intellectual Property Rights

    8. All materials, documentation, website content, logos, designs, and systems used by DMROYAL LLC are the exclusive property of DMROYAL LLC and protected under applicable copyright and trademark laws.

    Clients are granted a limited, non-transferable license to use our deliverables solely for internal business purposes related to their dental practice.

    No client may copy, distribute, modify, or publicly display any DMROYAL LLC materials without prior written consent.

  8. Service Limitations

    9. While DMROYAL LLC strives to deliver the highest accuracy and efficiency, certain outcomes depend on third-party factors, including:

    • Insurance company policies and response times
    • Regulatory changes
    • Patient cooperation
    • Technical or network interruptions beyond our control

    Therefore, DMROYAL LLC does not guarantee specific payment amounts, claim approval rates, or processing times. Our responsibility is to perform services with due diligence, professionalism, and adherence to industry standards.

  9. Termination of Services

    10. Either party may terminate the service agreement by providing written notice as defined in the agreement (typically 30 days).

    DMROYAL LLC reserves the right to suspend or terminate services immediately if:

    • The client fails to make timely payments.
    • The client breaches any part of these Terms or their service agreement.
    • Continued cooperation becomes commercially unreasonable or legally risky.

    Upon termination, all outstanding payments must be made in full, and DMROYAL LLC will return or delete client data as per HIPAA and data protection policies.

  10. Disclaimers

    11. DMROYAL LLC provides its services on an “as-is” and “as-available” basis.

    We make no warranties, express or implied, regarding:

    • The uninterrupted operation of our website.
    • Specific revenue outcomes, reimbursement amounts, or collection rates.
    • The timeliness of responses from third-party payers or insurance providers.

    To the fullest extent permitted by law, DMROYAL LLC disclaims all warranties of merchantability, fitness for a particular purpose, and non-infringement.

  11. Limitation of Liability

    12. In no event shall DMROYAL LLC, its affiliates, officers, employees, or agents be liable for any indirect, incidental, special, or consequential damages arising from or related to:

    • The use or inability to use our services
    • Delays or claim denials by insurance companies
    • Data breaches caused by third-party systems outside our control
    • Loss of profits, business interruption, or loss of data

    Our total liability shall not exceed the amount paid by the client for the specific service in question within the preceding three months.

  12. Indemnification

    13. The client agrees to indemnify, defend, and hold harmless DMROYAL LLC and its representatives from any claims, damages, liabilities, or expenses arising out of:

    • Breach of these Terms or the service agreement
    • Misuse of our services or systems
    • Violation of any law or third-party rights by the client

    This obligation survives the termination of the service agreement.

  13. Third-Party Links and Services

    14. Our website may include links to third-party websites or software platforms for convenience. DMROYAL LLC does not control or endorse these external services and is not responsible for their content, policies, or practices.

    Clients use such third-party resources at their own risk.

  14. Dispute Resolution

    15. In the event of a dispute, both parties agree to first attempt an amicable resolution through good-faith negotiation.

    If a resolution cannot be reached, disputes shall be resolved through binding arbitration in the state of CA, in accordance with the rules of the American Arbitration Association (AAA).

    Each party will bear its own legal fees unless otherwise decided by the arbitrator.

  15. Governing Law

    16. These Terms and any related agreements shall be governed and interpreted in accordance with the laws of the State of CA, without regard to its conflict of law principles.

  16. Modifications to Terms

    17. DMROYAL LLC reserves the right to modify or update these Terms and Conditions at any time without prior notice. Updated versions will be posted on our website, and the “Effective Date” will reflect the latest revision.

    Continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.

  17. Entire Agreement

    18. These Terms, along with any signed service agreement, constitute the entire understanding between DMROYAL LLC and the client, superseding all prior communications, proposals, or understandings.

    If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full effect.

  18. Contact Information

    19. For questions or concerns about these Terms and Conditions, please contact:

    DMROYAL LLC

    Phone: 1-888-677-4276
    Email: support@dmroyal.com
    Address: 1989 Country Pl, Ojai, CA 93023, USA

Final Statement

At DMROYAL LLC, transparency, trust, and compliance form the foundation of everything we do. By partnering with us, you acknowledge your understanding of these Terms and our shared commitment to excellence in dental billing and financial management.

We appreciate your trust in DMROYAL LLC — where precision meets partnership.